Question 1

How do I buy a record?

Accepted Answer

Tap Buy now or add it to your cart, choose PostNet to PostNet or Door-to-Door, and pay by card, Instant EFT or manual EFT. You’ll get order updates in the app and by email.

Question 2

Can I make an offer?

Accepted Answer

Yes — use Message seller on a listing to send an offer. If the seller accepts, they’ll adjust the price so you can check out.

Question 3

Can I buy from several shops at once?

Accepted Answer

Yes. Your cart groups records by shop. Each shop’s records ship separately, with their own PostNet fee.

Question 4

What is the Wanted List?

Accepted Answer

Add records you’re hunting for, with a maximum price and minimum grade. We’ll alert you as soon as a matching copy is listed.

Question 5

Who do I pay?

Accepted Answer

You always pay LP Trader, never the seller directly. We hold your money safely until PostNet confirms delivery, then pay the seller.

Question 6

How does manual EFT work?

Accepted Answer

Pay into LP Trader’s bank account using your order number (e.g. LPT-10481) as the reference. Your order is reserved for 48 hours. Once the payment reflects we confirm it and the seller ships.

Question 7

Is paying by card secure?

Accepted Answer

Card and Instant EFT payments are processed by PayFast, a PCI-DSS compliant payment gateway. LP Trader never sees or stores your full card number.

Question 8

A seller asked me to pay them directly. Should I?

Accepted Answer

No. Payments outside LP Trader aren’t protected by escrow or buyer protection. Please report the message from the chat menu.

Question 9

Which shipping options are there?

Accepted Answer

PostNet to PostNet — collect from a PostNet counter near you (usually R99–R129) — and PostNet Door-to-Door, delivered to your address (usually R169–R199). Each shop sets its own rates.

Question 10

How quickly will my order ship?

Accepted Answer

Sellers must drop your parcel at PostNet within 2 business days of payment. The waybill number appears on your order as soon as they do.

Question 11

How do I track my parcel?

Accepted Answer

Open the order — the timeline shows each PostNet update, and we notify you when it’s ready for collection or delivered.

Question 12

My parcel is lost or damaged. What now?

Accepted Answer

Report it from the order within 3 days of delivery. Your payment is still held by LP Trader, so we can refund you if PostNet or the seller is at fault.

Question 13

What does it cost to sell?

Accepted Answer

Listing is free. When a record sells, LP Trader keeps a 15% handling fee on the item price — not on shipping. A R500 record pays out R425.

Question 14

What does the fee cover?

Accepted Answer

Secure payment processing, escrow, buyer protection, PostNet integration, payouts and support.

Question 15

How do I list quickly?

Accepted Answer

Scan the barcode to pre-fill catalogue details, or bulk-upload a CSV from the Trader dashboard.

Question 16

What is LP Trader Pro?

Accepted Answer

Pro (R899/month) adds Books — simple bookkeeping for your record business — and Analytics. Selling, orders, payouts and auctions are free for everyone.

Question 17

When do I get paid?

Accepted Answer

Within 3 business days after PostNet confirms the buyer received the parcel. We pay by EFT into the bank account on your shop.

Question 18

How is my payout calculated?

Accepted Answer

Item subtotal minus the 15% handling fee. Shipping goes to PostNet. Every payout shows the full breakdown in your Trader dashboard.

Question 19

How will I know I’ve been paid?

Accepted Answer

We send a payout completion email and an in-app notification with the bank reference as soon as the payment is made.

Question 20

Why is my payout on hold?

Accepted Answer

Payouts can be held while a dispute is open, or for your security — for example if your banking details changed shortly before a payout. Our team will contact you.

Question 21

How do swaps work?

Accepted Answer

Make your collection public, then propose a swap from another collector’s collection. The value meter shows whether the trade is fair, and you can add a cash top-up.

Question 22

How are swapped records shipped?

Accepted Answer

Each person ships their records with PostNet and enters the waybill. Once both parcels arrive, you rate each other.

Question 23

Is a cash top-up protected?

Accepted Answer

Yes. Top-ups are paid through LP Trader and released once both sides confirm delivery.

Question 24

Are bids binding?

Accepted Answer

Yes. If you win an auction, you must pay within 48 hours.

Question 25

What is a reserve price?

Accepted Answer

The lowest price the seller will accept. If bidding doesn’t reach it, the record isn’t sold.

Question 26

What happens when an auction ends?

Accepted Answer

The highest bidder wins and is sent to checkout. Turn on auction alerts in Settings to hear when you’re outbid or an auction you’re watching is ending.

Question 27

When can I leave a rating?

Accepted Answer

After delivery or a completed swap, buyers and sellers rate each other from 1 to 5 stars, with tags and a comment.

Question 28

Can I change or remove a review?

Accepted Answer

Reviews can’t be edited once posted, but the other trader can reply publicly. Report reviews that are abusive or fake and we’ll take a look.

Question 29

How is my rating calculated?

Accepted Answer

It’s the average of every rating you’ve received as a buyer, seller and swap partner.

Question 30

Why verify my mobile number?

Accepted Answer

Verifying with a one-time PIN adds a badge to your profile, protects your account, and is required before payout banking details can be changed.

Question 31

How do I change my email or password?

Accepted Answer

Go to Profile → Settings → Account.

Question 32

How do I delete my account?

Accepted Answer

Settings → Account → Delete account. You can also download a copy of your data there first (Settings → Account → Download my data). Completed order records are kept for 5 years as SA tax law requires; everything else is erased within 30 days.

Question 33

I think I’ve spotted a scam.

Accepted Answer

Don’t pay or share one-time PINs outside LP Trader. Report the user from their profile or the chat menu, or email support@lptrader.app.

Grade	Media	Sleeve
M	Perfect and unplayed — usually still sealed.	Perfect, no wear at all.
NM	Nearly perfect. No surface noise; may have been played a few times.	Looks new, with only the faintest handling marks.
VG+	Light signs of play — faint scuffs or hairlines that don’t affect listening.	Light ring or corner wear, or a small seam split.
VG	Some surface noise in quiet passages and light scratches, but the music stays clear.	Obvious ring wear, writing, stickers or seam splits.
G+	Plays through without skipping, with noticeable noise and wear.	Heavy wear, splits or tape repairs.
G	Significant noise and scratches; still plays through.	Badly worn, split or written on.
F	Heavily worn — may skip or repeat. Only for very rare titles.	Damaged, water-stained or torn.
P	Cracked, warped or unplayable.	Badly damaged or missing.

Help Centre

Buying

Payments & escrow

PostNet shipping

Selling & the 15% fee

Payouts in 3 business days

Swaps

Auctions

Ratings

Account & security

Goldmine grading guide

Still need help?